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Policies & Returns


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. That's Lovely Dear is not responsible for delays due to customs.


We gladly accept returns and exchanges
Contact me within: 14 days of delivery

Send items back within: 30 days of delivery

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)